Frequently Asked Questions
Most Asked
How fast will my order arrive?
Most orders arrive within 3-5 business days.
• We aim to fulfill all orders within 16 hours on business days.
• Our standard Fast Shipping is 3-5 business days for transit.
• Our Fastest Shipping is UPS 2nd Day Air, which guarantees 1-2 days for transit.
For updated details and pricing, please see our shipping policy ☺.
Which products are right for me?
Great question! We believe that skincare has become overcomplicated, so we create comprehensive formulas instead. So if it seems too simple, you're actually like spot on!
To make sure you're getting the right thing(s) for your skin health needs, take our 2-minute quiz →
What is the Heart to Heart Complex®?
The Heart to Heart Complex® is our patent-pending technology that is the key ingredient in all of our formulas. In short, it helps your skin cells communicate better – this means clearing up miscommunications from stress, hormones, your environment, and more.
It is built around our proprietary blend of natural compound DIM (3’3 diindolylmethane), which comes from vegetables like broccoli and cabbage. It’s famous for its incredible hormone-balancing abilities as a supplement and in the medical community as a treatment for a variety of hard-to-treat issues from cystic acne to breast cancer. We are the first to incorporate this miracle natural into skincare!
Read more about the Heart to Heart Complex® here.
Is the Heart to Heart Complex® some kind of miracle?
We sure think so! Every day we hear the incredible things our products are doing for people (Welcome back, self-esteem! Good to see you again, confidence! Goodbye, prescriptions!) and we feel so grateful that we can provide it to you all ☺
Products
What skin types are your products suitables for?
Our products are suitable for all skin types (and we mean it!). Unlike virtually all traditional skincare, our products gets to the root of how your skin functions with our Heart to Heart Complex®, meaning that it is suitable for oily skin, sensitive skin, dry skin, acne-prone skin, and everything in between!
Are your products safe for pregnancy and nursing?
Firstly, congratulations! ☺
Yes, our products have been formulated to be safe to use if you are pregnant or nursing. All of our products are non-toxic and free of known endocrine-disruptors. However, we of course always recommend you speak to your doctor before starting use of any new products (not just ours!) when you are pregnant or nursing.
Are your products safe for kids and teens?
Yes, our products are safe for kiddos and teenagers alike!
The main component of our Heart to Heart Complex® is DIM (3’3 diindolylmethane) which is a natural derivative of vegetables like broccoli and cabbage. Our products contain a fractional amount of what is typically safely ingested via a supplement form of DIM or naturally by eating your veggies!
All of our other ingredients are non-toxic, are non-endocrine-disrupting, show no indications of carcinogenic activity, and are safe for daily use.
We also make sure to formulate with ingredients that are sensitive skin-friendly, even for the most sensitive baby skin ☺
Can I use my L'AMARUE alongside other actives (like retinol or vitamin C)?
You bet! All of our products are absolutely fine to use in conjunction with other active ingredients.
If you have very sensitive skin, or just want to be extra safe (we always like this approach ☺), we recommend phasing in your L'AMARUE. Simply ramp up usage by adding it in every other day, or a few days a week at first. Then, increase the frequency of use. This will just help acclimate your skin, and will help manage any sensitivities you may have!
Is everything non-toxic, cruelty-free, and gluten-free?
Yes, yes, and yes ☺.
All of our products are free of added stress, pretension, cruelty, parabens, phthalates, gluten, animal products, soy, sulfates, propylene glycol, formaldehyde, PAHs, talc, paraffin, added fragrances, mineral oil, drying alcohols, PEGs, BPA, BHT, BHA, EDTA, oxybenzone, hydroquinone, quaternium-15, ceteareth-20, ceteareth-25, 1-4 dioxane, toluene, isothiazolones, triclosan, urea, mercury, detergents, retinyl palmitate, siloxanes.
All of our products are free of toxic, endocrine-disrupting, and unsafe ingredients and packaging.
Why do you use petrolatum? Isn't that bad?
Petroleum has developed a negative image and reputation about safety, toxicity, and efficacy for no clinically-substantiated reason! This has overshadowed the excellent protective, emollient, and nourishing abilities of the ingredient. The key is to use the correct forms of petrolatum, which we always make sure to do!
Our petroleum is certified USP-grade White Petroleum, which means it is guaranteed 100%-pure pharmaceutical-grade with no contaminants or toxicity, unlike the unfiltered cousin of petroleum, mineral oil. It is obtained by fractional distillation of petroleum followed by multiple purification steps to ensure 100% purity.
It is also certified non-carcinogenic by the NTP, IARC, OSHA, and GHS. Our petrolatum does not contain any PAHs, and is not an ingredient to be concerned about!
A key consideration with petroleum is how it is used in conjunction with other ingredients/products. When petroleum jelly is used entirely by itself, with nothing applied to the skin beforehand or alongside it, it simply creates an occlusive layer over the skin. This is great for protecting the skin while it heals, and creates the feeling of supple, hydrated skin. However, beneath this occlusive layer it is not actually hydrating the skin, as the molecule size of petroleum is too large to fit inside of pores (meaning it is also absolutely non-comedogenic!). However, when formulated into a cohesive product with other ingredients that properly hydrate the skin at the same time, like Hyaluronic Acid, Squalane, Glycerin, or various oils, petroleum forms a very light occlusive layer over the hydrating effects of these ingredients. This essentially locks-in all the hydration and moisture, and forms a protective barrier for the skin! This has huge benefits for all skin concerns, especially for anyone trying to heal their skin.
We recognize that many people see petroleum-byproducts as problematic. We figure that as this is a natural and unavoidable byproduct of these processes, which we have no say-so or involvement in, so it is better to put them to use than incur the environmental ramifications of the waste and disposal of them!
Why do you use coconut oil? Isn't that bad?
Coconut oil has developed a negative image and reputation about safety, toxicity, and efficacy for dubious (and unsubstantiated) reasons! This has overshadowed the excellent protective, antimicrobial, emollient, and nourishing abilities of the ingredient. The key is to use the correct form of coconut oil, which we always make sure to do!
The type of Coconut Oil we formulate with has been shown in double-blind clinical studies to be non-comedogenic (non-pore clogging).
The original, most-cited clinical testing on the comedogenicity of coconut oil was done in 1968 on rabbit ears, which are not equivalent to nor indicative of human use. These studies have long been discredited!
The lauric acid content of coconut oil is also known to be anti-microbial, in fact fighting the bacteria acne comes from (P. acnes) at a strength higher than benzoyl peroxide! We include coconut oil in our products because of its incredible non-volatile fatty acid content, which is excellent for dry skin and irritated skin, and also for its high level of naturally-occurring antioxidants.
Additionally, we use only unrefined, virgin coconut oil, meaning it is unprocessed and has no contaminants or toxins from processing.
Orders and Payment
Can I make changes to my order?
Possibly, however we frequently fulfill orders within 30 minutes of being placed.
So, please get in touch with us ASAP!
Email: team@shoplamarue.com
Skin Chat text line: 877-691-2375 (text-only, do not call)
Do you accept returns?
We do not offer returns for product dissatisfaction. This is not because we do not stand behind our product, but because every person's skin is different and we cannot guarantee 100% satisfaction for every person.
Please see our full Return Policy here.
If there is an error in your order, or in the rare occasion that product is damaged upon arrival, please get in touch with us within 14 days of receiving your order and we'll get it sorted out.
If you have any other questions in this area, please reach out to us via email at team@shoplamarue.com. ☺
What forms of payment do you accept?
We accept all major credit/debit cards, PayPal, ApplePay, ShopPay (and ShopPay Installments), and Afterpay.
Does the box have any special powers?
Ah, the enigmatic magic box! But let me ask you, dear inquirer, is it the box that holds the magic, or is it our own minds that create the illusion of wonder? What is it that you truly seek to discover when you peer into the depths of such a mysterious vessel?
Wholesale & More
I'm interested in stocking L'AMARUE - who do I talk to?
Thank you! We'd love to see how we can work together.
Please submit a Wholesale Inquiry here, and we'll get back to you ASAP!
Can I resell your products?
No, that is not legally authorized. By purchasing L'AMARUE products, you agree to only using these products for personal use, and not commercial use.
Are you hiring?
Always!
Reach out to us with your CV/resume, and tell us what your dream role is.
Please email team@shoplamarue.com.